A few things to consider: If it’s your first time buying a major appliance, check out stores with high customer service standards or retailers whose websites include helpful buying guides, tips, and how-tos. Buying more than one appliance? Look for bundling options to save money and create a seamless look. If you’re on a budget, look for deals, promotions, and sales being offered; many websites also have a “top deals” or “close-out” section. Depending on how quickly you need your item, consider stores that offer flexible shipping options or in-store or curbside pick-up. And double-check return and exchange policies—most stores offer a 30-day window, though some only offer 15 days or have a final sale policy, and at some stores, your return order may be subject to a restocking fee. Be sure to inspect your appliance upon delivery before accepting it: scan the box for damage, ensure that the product name and model number match your order, and remove the packaging and inspect the appliance for any damages or defects. If you notice anything awry, don’t accept the delivery and notify the retailer’s customer service department right away. Return policies vary from retailer to retailer, and many do not accept returns once the appliance has been installed or if it doesn’t meet the “like-new” standard. Here are the best places to buy appliances online.
The Rundown
ABT is also noted for its customer service, backed by 85 years in business. Customers can access technical advisers or customer service representatives by phone or virtual chat, seven days a week. ABT’s website also includes a learning center, chock full of informative buying guides, tips, and how-tos. ABT offers free shipping on most appliances (some incur a $99 delivery fee, so be sure to check) and local curbside or in-store pick-up for in-stock items from their Glenview, Illinois, store. ABT offers a 30-day return window for returns or exchanges, though return shipping fees may apply for oversize or overweight products. Items must also be in their original packaging with all accompanying manuals and materials. Thanks to manufacturer rebates, price-match guarantees, and other promotions, AJ Madison offers competitive prices, though sales promotions change frequently. The easy online shopping experience is aided by a comprehensive filter selection, including style, dimensions, capacity, and smart home features. The website also includes informational buying guides, tips, and glossaries to help you make an informed purchase. AJ Madison offers free, nationwide shipping (except for pro-style appliances and appliances weighing more than 300 pounds). Installation or haul away services are available for an additional fee and must be added before placing your order. One major downside to AJ Madison’s strict 30-day return policy is all returns are subject to a 30 percent restocking fee. All items must be like-new, in original packaging, and shipped using the same service as the original shipment. The user-friendly site offers robust filtering options, including smart features, appearance, deals, and additional features like water/ice dispenser, noise level, or tub material. You can easily check if an item is in stock and ready to ship. Free shipping is available on most orders over $99; for a fee, you can also upgrade to a White Glove delivery service to have your order unpacked and moved to your preferred location. Installation services are available for an additional fee, which varies depending on where you live and whether you’re installing a freestanding appliance like a refrigerator or a built-in appliance such as a cooktop or dishwasher. Appliance Connection will also remove the old unit provided it is like the one purchased and may be subject to an additional fee (depending on area availability). To ensure a smooth installation process, Appliances Connection provides a one-sheet to explain necessary preparation steps. Take careful note of Appliances Connection’s 30-day return policy; whereas most retailers count this from the date you receive the product, here, the 30-day window starts from the date the merchandise ships. However, returns are accepted for a full refund regardless of the reason. The customer service is top-notch from the outset. Best Buy’s Home Experts offer free consultations (in-store or virtually) to help you find the best appliance for your needs and ensure that it’ll fit within your space. For worry-free repair coverage, Best Buy offers a Total Tech Support membership which provides customer service to determine issues and repair nearly every major appliance brand. All appliance services come with a 90-day workmanship warranty. Free delivery is available for major appliance purchases $399 and up. If you live near a Best Buy warehouse, free warehouse pick-up is also available for in-stock items. Best Buy will haul away major appliances from your home for a $29.99 fee when a replacement product is delivered by Geek Squad or Best Buy Home Delivery. Even if you haven’t placed a qualifying appliance purchase, Best Buy also offers a stand-alone haul away service for $99.99. If you’re concerned about recycling, Best Buy pledges that its recycling partners ensure that old products are recycled and repurposed into new products. One drawback is that there is only a 15-day window for returning or exchanging major appliances. Costco provides free delivery for most items, including refrigerators, freezers, dishwashers, stoves, ovens, and cooking ranges, and will also remove your old appliance free of charge (provided the item delivered is the same type as the one being hauled away). Some items that don’t qualify for home delivery are still eligible for in-home installation services, including dishwashers, wall ovens, microhoods, hoods, or gas stoves. Costco also wins points for its 90-day return policy for major appliances and for extending manufacturer warranties for an additional year, giving you peace of mind on product performance for two years. Costco Concierge Services also provides free warranty assistance and tech support. One drawback is that you’ll need a Costco membership ($60 for a basic membership, $120 for upgraded membership) to shop here, but the cost savings, extended warranty coverage, and free delivery can make it worthwhile. Home Depot offers a price match guarantee; you can also save money by bundling multiple appliances within the same brand, which is especially helpful if you need to replace multiple appliances in your kitchen. Free delivery is offered on items $396 or more; Home Depot will haul away the old appliance free of charge (provided it’s the same product category). A variety of installation services are available for kitchen appliances, including dishwashers, refrigerators, and ranges. With 72-hours notice, you can cancel your order, scheduled delivery, or service appointment. Home Depot also offers a Pro Referral service if you prefer to research, compare, and find your own local service technician. One major drawback is that sales on all major appliances are final. Be sure to inspect your product upon delivery to check for any damage or defects and report them right away. Products can only be returned if defects and/or damage are identified and reported within 48 hours. Lowe’s offers free local delivery on all major appliances over $396 or in-store pick-up. Installation services are available for an additional fee. Installation services are performed by licensed, insured professionals and backed by a 1-year labor guarantee. Lowe’s will move old appliances to another room in the home or garage at no charge; removal and disposal services are available for a $30 fee. For returns, major appliances must be returned within 30 days of receiving the product and must be in “like new” condition and accompanied with original receipt. Special order products may be subject to a 20 percent restocking fee. Wayfair offers free shipping on items over $35. You can opt to add an assembly or installation service for additional fees at the time of your order. Wayfair does not offer a haul-away service. Orders can be canceled if the request is made before your shipment is being prepared. Assembly or installation services can be rescheduled free of charge up to 24 hours before your scheduled appointment. Wayfair accepts returns of large appliances within 30 days, provided the item hasn’t been installed and is returned in its original packaging, though you’ll be responsible for return shipping. Though it’s rare, shoppers may be subject to paying a manufacturer’s restocking fee. Read Next: The Best Blenders
